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info@onitsway.com   |   442 rue Saint-Antoine Est, Montréal (Qc) H2Y 1A5

© 2018 by OnItsWay Inc. All Rights Reserved.

Privacy Policy

Introduction

This policy described the information we collect, how it is used, how it may be shared, and your options. For additional information, please review our FAQs.

Effective Date: November 1, 2017

 

 

OnItsWay (“OnItsWay”, “we”, “our”, and/or “us”) values the privacy of individuals who use our web and mobiles applications (our “Services”). This privacy policy (“Privacy Policy”) explains how we collect, use and share information from our users (“Users”), including customers (“Customers”), drivers (“Drivers”) and partners who use our Platform to delivery products (“Partners”). By using the Services, you agree to the Privacy Policy and any future amendments and additions. Your use of our Services is also subject to our Terms or Service.

 

What we collect

 

We collect information that you provide, such as when you create your account, as well as information generated during your usage of the Services such as usage, location and device information, and information from other sources such as Partners and Third Parties.

 

What we collect from Partners

  • Information you provide

    • Sign Up and Profile information

    • Communications

  • Information created during usage of our Services

    • Usage and Preferences information

    • Transaction information

    • Log information

    • Communications

    • Feedback

 

What we collect from Drivers

  • Information you provide

    • Sign Up and Profile information

    • Payment information, via integration with payment processor

  • Information collected during usage of our Services

    • Usage and Preferences information

    • Location information

    • Transaction information

    • Device information

    • Log information

    • Communications

    • Feedback

  • Information collected from Third Parties

    • Background information

 

What we collect from Customers

  • Information you provide

    • Sign Up and Profile information

    • Payment information

  • Information collected during usage of our Services

    • Usage and Preferences information

    • Location information

    • Transaction information

    • Device information

    • Log information

    • Instant messages to drivers

    • Communications

    • Feedback

  • Information collected from Partners

    • Package information

 

 

How we use it

 

We use your information to enable efficient and convenient delivery services from Partners to Customers and from Customers to Customers, while leveraging a fleet of Drivers. We do not sell or share your personal information to third parties for direct marketing purposes.

 

We may use your information to:

  • Improve our Services

  • Analyze how you use our Services

  • Communicate with you

  • Facilitate transactions, deliveries and payments

  • Prevent fraud

  • Provide customer support

 

We may use Driver information to determine whether to grant access to the Services, as well as in order to dispatch deliveries, and additional information about our Services.

 

We may use Partner information to notify about delivery execution, returns, and for other administrative and marketing purposes.

 

 

How we may share it

 

We may share your information:

  • Between Customer and Driver

    • Customer may see Driver name, picture, car make/model/color/picture, current location while traveling to delivery location, aggregate rating

    • Driver may see Customer name, delivery location

    • Any message exchange between Customer and Driver

    • After delivery, Driver may see Customer rating, if Customer has expressly toggled the switch to make rating visible to Driver

  • With service providers and business partners

    • We may provide information to vendors, consultants, marketing partners, and other service provides or business partners

    • We may provide information to Third Parties to process payments on our behalf

  • For legal reasons or in the event of a dispute

  • With your consent

 

 

Your options

 

You can update your profile information through settings, including contact information. You may choose to not share your location; however you may not be able to successfully use our Services. You may always opt-out of promotional emails, though you may continue to receive administrative message from us while you are using our Services.

 

 

Updates

 

We may occasionally update this policy. If you use our Services after an update, you consent to the updated policy.